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Business in Docklands September 2012

27 Aug 2012

Telco Solutions for Docklands Businesses

In these challenging times for business, Telstra Business Centre owner Albert Ma is here to help.

Mr Ma’s Melbourne city store combines the strength of experience, with adaptability to evolving technology.

“Telco is a challenging industry with a constantly changing landscape and technologies being upgraded year after year,” Mr Ma said.

That means every member of his team at his Bourke St store must be at the top of their game.

“We have one support staff for every sales staff who are trained and accredited across all Telstra’s suite of products, to ensure delivery of differentiated levels of customer service,” Mr Ma said.

“We are leaders in service quality in the telecommunication industry. The team includes Telstra Business Certified Solutions Professionals, who are experts in tailoring communication solutions for businesses in the heart of Melbourne.”

“We are passionate about helping local businesses with their communications.”

“We know you’re busy doing business, so we offer: live demonstrations of Telstra solutions to determine the right one for you; a dedicated account manager to deliver better service; an appointment to visit us, or we can visit you at your office for a tailored consultation; management of mobile repairs, fleet issues and enquiries and free next-day delivery of orders to anywhere in the Melbourne metropolitan area.”

Mr Ma said prospective customers could come into his business centre, unlike other outlets, to see small business telco solutions in action and demonstrated live.

“There are also solutions that are sold exclusively through the business centre where we are required to be trained and accredited to sell those products,” he said.

“James Elia specialises in business phone systems and complex data requirements. Rachel Ben is particularly good at servicing larger mobile phone fleet, citing Hyatt as one of her major accounts. Jay Burgess is our in-house digital business guru – a great solution for small businesses that gets them ready for the world of VoIP and NBN.”

Mr Ma studied industrial design and business administration and has a retail background. He was a training manager for Hungry Jacks restaurant chains before managing Sony and Bose centres.

“One of my employers owned a Telstra Shop which I was involved with administratively,” he said. “The owners sold the business to me and we have since expanded into a business centre.”

Mr Ma sees Docklands as an expanding suburb.

“I think that it has stayed true to its vision of being a technology hub and differentiates itself from the CBD. I believe more needs to be done to attract foot traffic into the area in order for more small and retail businesses to thrive.”

Telstra Business Centre Melbourne City is at 628 Bourke St. Call 1300 781 711.


Self Storage is as easy as 123 (Montague St)

Short on space in your high-rise apartment or business office? Austpac Self Storage’s Mike Myers has the solutions, and they are all easy.

“We are a more modern and thoughtful place to store your stuff,” Mr Myers said. “We make it easier to move in and out, and our friendly staff have lots of useful help and advice.”

Ease of access was a key factor in the design of Austpac’s new storage centre, which opened at 123-125 Montague St, South Melbourne, in April. Austpace also has a storage centre at 658 Church St, Richmond. 

“We chose this South Melbourne site because it is located perfectly for residents and businesses in Docklands, Southbank, and the CBD,” Mr Myers said.

He said “easiness” was the central theme to Austpac:  

“Easy storing – There are lots of different options and sizes, so you can get exactly the right amount of space you need. And if you ever want to move to another unit, we’ll make that easy too,” he said.

“Easy moving – To help you move your stuff into storage, we offer you a fully-equipped moving van free of charge. Our vans have a low profile, so they are easy to load and drive, just like a normal sedan.”

“Easy access – You have access to your storage unit 24/7 every day of the year. To make sure that every time you visit one of our centres it is an enjoyable experience we’ve added practical things like easy parking, big lifts, wide hallways, clear signage and bright lighting.”

Mr Myers said Austpac had “everything you need for easy packing”, such as boxes, tape, bubble wrap and portable wardrobes.

Austpac also leads the field in security.

“Your storage unit and possessions are protected by the most modern security system around, with 24-hour surveillance and access by an individual, computerised security code,” he said.

Mr Myers said Austpac was offering new customers 30 per cent off storage fees for up to 12 months. The offer is available at both centres. Conditions apply. Call 1300 488788 or email (JavaScript must be enabled to view this email address)

“If you know someone who may need storage then tell them to contact us and if they rent a unit with us for two months or longer, we will give you a $100 Myer/Coles group gift voucher for simply referring them to Austpac Self Storage Richmond or South Melbourne,” Mr Myers said.

Austpac Self Storage is at 123-125 Montague St (corner of Thistlewaite St), South Melbourne, call 1300 488 788, visit

Austpac, in South Melbourne, makes self storage easy.


Medici: Mediterranean on the Marina

The Medici family were a political dynasty in 14th century Italy. Likewise, the Moussi family have become somewhat of a cuisine dynasty at NewQuay, with their long-running and successful Medici Bar & Ristorante.

Medici is owned by Lee Moussi, and managed by his daughter Monique. Lee says he has been lucky enough to work alongside his whole family, with wife Salwa, daughters, Denise, Monique, Natasha and Michelle and sons, Serge and Julien.

Lee and Monique are active in the running of Medici and are passionate about the NewQuay precinct.

Lee, known for his extroverted personality with a great sense of humour, has extensive hospitality experience in Melbourne, having owned the Underground nightclub, Red Eagle, Albert Park Hotel, College Lawn, Mentone Hotel and the Station Hotel. 

“We value all business and strive to ensure experiences at Medici are faultless,” Lee said.

“Naturally, every event is different and people have particular objectives they wish to achieve. Depending on the day and the size of the group we offer flexibility with price as well as meal options for celiac and vegetarians.”

Ms Moussi said Medici could cater for groups up to 300.

“Our accommodating nature allows functions to be catered to specific needs. The restaurant presents well, is inviting and boasts properly-trained staff which we pride ourselves on.”

“The food is recognised to have great flavour and value for money.”

Located on the NewQuay marina, Medici is just a decent punt kick from Etihad Stadium and perfect for grabbing a quick bite to eat before the footy or concert.

“Come in for a cheap midweek lunch, whether is it business or pleasure,” Monique said.

“We are particular about our coffee and it can be enjoyed from 8am every day of the week.”

Medici offers ongoing specials such as Super Tuesday: order two courses and receive 50 per cent off your food bill; $13 Pizza and Parma nights on Thursday; and $15 mid-week lunch specials which includes a glass of house wine.                                                           

“Medici’s success relies heavily on word-of-mouth promotion and we also work hard on identifying who our customers are, where they come from and what they want,” Ms Moussi said.

“We have many loyal customers who have supported us over the 10-year period we have been in NewQuay.”

“We try to get to know our customers better by inviting them to become a Medici member, where they can keep up-to-date with our specials.”

Monique said she had a lot on her plate just keeping up with digital media trends.

“A really big change in the way our venue is viewed by the public in recent times is the use of social media and other online marketing and reservation systems. Just keeping up to date with all these is a job in itself.”

Medici is open seven days for breakfast, lunch and dinner, at 36 NewQuay Promenade. Call 9600 4160 or visit

Medici is on Facebook and Twitter.

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