Columns
10 years on Image

10 years on

Top yachts to compete at Docklands
Read more >>

Away from the desk Image

Away from the desk

The little bent tree
Read more >>

Chamber update Image

Chamber update

Strategic goals for 2020
Read more >>

Docklander Image

Docklander

Dental saving kids in Timor Leste
Read more >>

Docklands Secrets Image

Docklands Secrets

Conflicting speeds
Read more >>

Fashion Image

Fashion

Top five street style trends
Read more >>

Health and Wellbeing Image

Health and Wellbeing

Setting SMART goals for 2020
Read more >>

Business Image

Business

Best noodles close to work
Read more >>

Owners Corporation Law Image

Owners Corporation Law

Embedded electricity networks are ripping off consumers
Read more >>

Pets Corner Image

Pets Corner

On the wild side
Read more >>

Precinct Perspectives

Celebrate at Victoria Harbour
Read more >>

SkyPad Living Image

SkyPad Living

Vertical dwelling is now mainstream
Read more >>

Street Art Image

Street Art

Goodbye from Blender Studios
Read more >>

Sustainability

A sustainable festive season
Read more >>

The District

Supporting Kids Under Cover this Christmas
Read more >>

We Live Here Image

We Live Here

Short-stay violence spurs action
Read more >>

Abby's Angle  Image

Abby's Angle

The symbolism of the arrow
Read more >>

New businesses

31 May 2016

New businesses Image

For our local “Mr Fix It” Richard Jeney, otherwise known by his business name as Clever Dick The Handyman, it’s often the smallest jobs that are the most satisfying.

While his business specialises in everything from repairs to bathroom renovations, he said it was the little jobs that often caused people the most frustration.

“When a customer rings and says that it’s only a couple of small jobs we say no they’re actually the ones that we love because it’s the little things that actually make the biggest difference in people’s lives,” he said.

“Coming to hang a picture up, fix a cupboard because it’s not closing properly is what we love because that’s actually the annoying stuff.”

Having started the business four years ago in Port Melbourne, Richard’s service team has since grown to three additional workers and two vehicles.

An engineer with over 15 years experience, he said the steady growth was largely attributed to a strong focus on customer engagement and willingness to take on any job, big or small.

“When I started the business my philosophy was do what you say you’re going to do. It’s pretty simple,” he said “The biggest complaint I’ve heard from most people is that tradies never turn up and they’re just terrible at communication.”

“Given my background in engineering, communication is not a problem for me. All they want to do is hear your voice and that’s the main thing.”

The Clever Dick name is now widely recognised around the Port Melbourne, South Melbourne and Albert Park area and Richard said the business’s presence was increasingly growing in Docklands.

“I would like to at some point I always have one ute dedicated to Docklands. It’s a nice area to work in. It’s close, we know it reasonably well and, like with anything, you get to know it more and more,” he said.

“Residents are time poor and the other big factor is affordability. It’s a case of ‘sure, I could do it’ but I’d prefer to get someone in who’s actually going to do it properly.”

While smaller jobs are a large part of what has made the business what it is, it also specialises in renovations and larger project work including decks, bathroom renovations and flooring – to name a few.

Richard said the exceptionally high standards, which underpinned his and his team’s philosophy for its work, meant they always attracted repeat business based on building strong relationships with its customers.

“I heard a line once, which was ‘always be cautious about asking a question if you don’t always know what the answer is going to be’ but I do like that because there is going to have to be an element of truth that’s going to come out,” he said.

“When you stand back and ask a customer are you happy with the work we’ve done, I know I’m happy with it because as far as I’m concerned if we’ve met our standards then I know that’s going to be at a customer’s standards.”

For more information visit

www.cleverdickthehandyman.com.au

Stay in touch with Docklands. Subscribe to FREE monthly e-Newspaper.

You must be registered with Docklands News to be able to post comments.
To register, please click here.