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Letters to the Editor February 2010

04 Feb 2010

When the Docklands Post Shop opened late last year, I for one was excited that Docklands now had its own Australia Post outlet on its doorstep.  However, it wasn’t long before the initial excitement gave way
to disappointment.

For people who work, and therefore are not at home during the day to take delivery of deliveries, a card is left stating the item can be collected from the Docklands Post Shop – between the hours of 9am – 5pm Monday to Friday.  Here lies the problem.  Many people, including myself, cannot make it to the post office during these hours since we work.

Prior to the opening of the Docklands Post Shop such articles would be taken to the North Melbourne postal outlet on Errol St.  This shop has an out-of-hours collection service which means you can go and collect your item from 6am onwards.  

Now however, if you work during the day, the only option is to phone Australia Post and get the article transferred to another outlet (such as Errol St) and collect it from there.  This is frustrating. Not only is there a delay in receiving your article but it can take several days and you are not told that the article has made it to the nominated outlet.  

The problem has recently been made worse by the introduction of a $5 fee to transfer articles between postal outlets.  For many Docklands residents, this is the last straw.

The opening of the Docklands Post Shop is a major inconvenience and now an additional expenditure to receive non-standard mail.

The Docklands Post Shop needs an out of hours collection service. Half a service is sometimes worse than no service at all.

Marc Birtles

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Comments

  • Nick Wen at 4:38pm on 05/02/10

    A fantastic letter Marc and I am pleased to be able to say that I stand shoulder to shoulder with you on this one.

    What almost impresses me more however is that you found both the time and energy to write such an important letter to address such a pressing issue. I have been meaning to raise the topic myself for sometime but unfortunately, as the result of having a full and active social life, I have not yet been able to find the time. I salute you sir.

    Regards,
    Nick

  • Kathy Runyan at 6:32am on 28/06/10

    I totally agree, and to make things even worse, twice I have had a shipment made to me, and the Post did not put a card in my box. If I had not taken time from work to go into the Post, I doubt I would have ever received the packages.
    The current operation is a total rip off.

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