Optus ‘Yes’ Shop

Carrie can help unravel the mobile mysteries

The simple mobile phone has evolved staggeringly in the five years since Carrie Sullivan (right) started selling mobiles.

“Mobile phones now are like the wands in the Harry Potter stories, where the wand chooses the user and not the other way around,” Ms Sullivan says. “These days the phone pretty much chooses you.”

“Every mobile phone still has the same basic functions, but there are so many different added features and phone plans, each suiting different individuals.”

“It is important for us to not just make the sale, but to find a phone that best suits
each user.”

“When I started at Optus, mobile plans were straight-forward. Now we have a broad range of options. We can tailor to each customer. Everyone is an individual.”

Ms Sullivan, 28, manages the Optus store at Harbour Town in Docklands and has always stayed with the same Optus franchise, with stints at stores in Richmond, Knox, Chadstone and Southland.

“I like working at Optus because we focus on customer satisfaction,” she said.

“I love working for this franchise group – we have nine Optus stores – because I like the people. That is reflected in training.”

“Our staff always go that ‘extra mile’ for customers.”

“I am lucky because not only do I get to make sales and meet customers, I also have the opportunity to train staff here at this store. We are open Saturdays and Sundays.”

As well as the tourists and visitors that Harbour Town draws in, Ms Sullivan says she has bonded with Docklands locals.

Optus ‘Yes’ Shop is at 112 Studio Lane, Harbour Town, Docklands. It is open seven days, call 8682 1400.

“Docklands is a bit like a big, local family,” she says.

“We get to know local customers and relate to them. We have many return customers, because they are happy.”

Ms Sullivan says Optus has 97 per cent mobile coverage and a huge range of phone plans.

“But we are not just a phone store,” she said. “We offer everything from business plans, home phones, broadband, wireless internet and prepaid plans.”

“Often we have discounted accessories too. We are dedicated to making customers leave feeling good – to give them a reason to drive that extra 10 minutes to Docklands. Come in and meet the team.”